Care Provision
Facilities
The Home is friendly and comfortable and aims to provide a
safe homely environment. We have a range of equipment to assist
with all aspect of daily living including adjustable beds where
necessary, pressure relieving mattresses when required, bath
rails and a stair lift. All rooms are furnished but Residents
are welcome of bring in any of their own pieces of furniture or
personal pictures that they wish. The Home is not suitable for
total wheelchair dependent service users.
As to assist our Service Users with Dementia,
we have alleviated steps where possible from the internal
structure of the building.
We also have assisted Bathing facilities for
our Residents who are particularly frail or mentally impaired
and need assistance bathing.
A professional cook does our catering with
individual dietary needs being dealt with.
We have an in house laundry system but ask that all items of
personal clothing be marked with the Residents name, relatives
deal with that anything requiring special laundry care, and that
the staff are made aware of these.
Service Providers
Mr. and Mrs. Kitchen are the owners of the
Home and service providers. They have been in the Care Home
sector since 1989.
The Home Manager is
Mrs Deborah Watt
Mrs Watt has many years of experience in care
and has completed NVQ4 and RMA at present a team of 14 staff
covering day and night duties at the home, ensuring continuity
of care. The staff include Health Care Assistants, 1 Full time
cook, 1 cleaner, 2 Handymen and 1 Gardener.
All The Staff have obtained NVQ level 2, and
4 staff working towards NVQ LEVEL 3, 2 of which have now
completed and are undergoing all necessary mandatory training,
including Dementia training.
The staff have a wide range of experience to cover the needs
of the Residents and offer high quality of care.
Residents
The Home is registered with the
Care Quality Commission (CQC) following the introduction
of the Health & Social Care Act 2008 and we specialise in the
care of elderly people especially those diagnosed with Dementia.
This includes those over
65 years of age, excluding Learning
Disability, and Old Age, not falling in any other category.
The Home can accommodate 20 persons at any
one time.
All Residents are assessed prior to admission
by Mrs Carey Ely, Regional Manager to ensure that as far as it is possible we can meet all the
individual needs and requirements to guarantee a comfortable and
happy stay with us. This will be confirmed in writing prior to
admission to the Home in a letter from Mrs Ely or Mrs Watt, who will
confirm that the room is available and that care can be offered,
unless of course, there are any unforeseen changes in the
Residents condition or expectations on arrival at the Home.
We are not a Nursing Home; therefore we
cannot administer nursing care.
We are a SECURE UNIT; therefore we do not
operate "an open door policy". All external doors are secured
and alarmed to assist in our Residents safety.
We cannot accommodate Service users with or
who develop severe challenging behaviour or who have an
aggressive nature to others.
Please note that Service Users who are not admitted under the
DE or MD categories (Dementia or Mental Disorder) will be given,
if they so wish, the code or key to open the external doors and
of course any amended code to the same.
Moving On
Most people will have chosen Lavender House to be their home
for life. However, should a Resident wish to live elsewhere i.e.
to be closer to their family or we cannot meet their care needs.
We will support your decision and assist you in finding an
alternative and suitable Home should they wish. We will welcome
you to keep up existing friendships within the Home and make
sure your moving is non stressful and that your care plan and
personal records are transferred securely and efficiently to
your new home.
Health and Personal Care
We try to ensure that the Resident’s privacy and dignity is
preserved during the delivery of health and personal care. We
refer to appropriate professionals to meet the health needs of
each Resident. We produce with each Resident a plan of care
based on the initial assessment and which is then by continuing
assessment, updated monthly.
Daily Operation of the Home
There is a basic daily structure around which the Home is run
but with flexibility provided to meet the individual’s needs. We
regularly talk to the Residents, relatives and staff to hear
their views to assess the quality of service we offer and learn
whether they are satisfied or if they have any ideas for change
or improvement that may be of benefit to all. We also have a
questionnaire which is regularly sent out to relatives/friends
for monitoring.
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